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Payment Policy

  Thank you for shopping with DoorMarts (operated by ELITE FROST LIMITED). This Payment Policy outlines the terms and conditions related to payments for products purchased on our website, doormarts.de. We are committed to providing a secure and straightforward payment experience.

1. Accepted Payment Methods

We accept a variety of payment methods to make your shopping experience convenient. These include:
  • Major Credit Cards (Visa, MasterCard, American Express)
  • Debit Cards
All available payment options for your region will be displayed at the checkout stage. By submitting an order, you authorize ELITE FROST LIMITED to charge your selected payment method for the total amount of your order.

2. Currency

We strive to provide a localized shopping experience. Transactions on our website are processed in the currency of the customer’s shipping country as follows:
  • United Kingdom (UK): British Pounds (GBP)
  • European Union (EU) Countries: Euros (EUR) for Eurozone countries. For non-Eurozone EU countries, prices will be displayed and transactions processed primarily in Euros (EUR), or your specific local currency if supported by our payment system and indicated at checkout.
  • United States (USA): US Dollars (USD)
  • Canada (CA): Canadian Dollars (CAD)
  • Australia (AU): Australian Dollars (AUD)
The price you see displayed in your applicable currency on our website (e.g., on product pages and at checkout) is the amount you will be charged in that currency. DoorMarts does not add any currency conversion fees. In some instances, your bank or card issuer might apply an international service or transaction fee if your account’s base currency differs from the transaction currency, though this is less common when you are charged directly in your country’s official currency. We recommend checking with your payment provider if you have concerns about such fees.

3. Payment Security

Your security is paramount to us. We take several measures to protect your payment information:
  • Our website uses SSL (Secure Socket Layer) encryption technology to protect your personal information, including payment details, during transmission.
  • All payments are processed through secure, PCI-compliant third-party payment gateways (such as Stripe, etc.).
  • ELITE FROST LIMITED does not directly store, process, or have access to your full credit or debit card numbers. This information is handled directly by our secure payment partners.

4. Pricing and Taxes

All prices for products are displayed on our website in the applicable currency for your region and are subject to change without notice, though changes will not affect orders for which we have already sent an Order Confirmation.
  • For UK Customers: Prices displayed in GBP are inclusive of UK Value Added Tax (VAT) at the current rate.
  • For EU Customers: Prices displayed in EUR (or your local EU currency if applicable at checkout) are inclusive of VAT applicable in your EU member state, handled according to current EU VAT regulations for e-commerce (e.g., through OSS).
  • For Customers outside the UK & EU (e.g., USA, Canada, Australia): Prices displayed in your local currency (USD, CAD, AUD) are exclusive of any local import duties, taxes (including sales tax where applicable), and customs clearance fees. These charges are the sole responsibility of the customer and may be levied by your local customs authorities upon importation. We recommend you contact your local customs office for further information.
In the unlikely event of a pricing error on our website, we reserve the right to cancel any orders placed for products listed at the incorrect price, even if an order confirmation has been sent. We will notify you of such an error and allow you to reorder at the correct price or receive a full refund.

5. Order Confirmation and Payment Processing

Upon successful completion of your payment, you will receive an Order Confirmation email from us, which will serve as acknowledgment that we have received your order. Your payment method will typically be charged at the time you place your order in the currency specified at checkout. Acceptance of your order and the formation of a contract between you and ELITE FROST LIMITED will occur when we dispatch the goods you have ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with our policies.

6. Failed Payments

If your payment attempt is unsuccessful for any reason (e.g., insufficient funds, incorrect card details, expired card), your order will not be processed. You will typically be notified of the payment failure on the checkout page. You may need to provide an alternative payment method or contact your bank/card issuer to resolve the issue.

7. Refunds

Refunds for returned items or cancelled orders will be processed in accordance with our Return & Refund Policy. Refunds will be issued to the original method of payment in the same currency as the original transaction, within a specified number of business days after the return is approved and processed.

8. Contact Information

If you have any questions or concerns regarding our Payment Policy or a specific payment, please do not hesitate to contact us: ELITE FROST LIMITED (trading as DoorMarts) Email: Contact@doormarts.de Phone: +44 7440 218303 This Payment Policy was last updated on May 12, 2025.